Business processes management in a more time-effective manner with MDO

Industry: Services

Client specialize in car & bike accident management. This includes car replacements, smash repairs & legal assistance throughout Australia.

Business Challenges:

  • Limited business process management
  • No automation of workflows
  • Data management issues
  • No mobile capability
  • Invoice management issues
  • Inconsistent response time to incoming requests
  • Limited reporting functionality

Business Benefits:

Client is using MDO since 2016 to automate & effectively manage their business processes and to fulfill their business requirements for their applications and mobility needs.

Developing applications and introducing mobile capability on the MDO platform has enabled them to improve their efficiency and have acquired the following business benefits:

  • Mobility – increasing customer and partner accessibility
  • Automated workflows
  • Invoice management and tracking
  • Automatic email reminders
  • Automatic email escalation
  • Advanced search capabilities
  • Flexible and dynamic fields
  • Customizable fields
  • Location hierarchy
  • Data governance
  • Improved response time
  • Increased reporting capability
  • Improved business processes

Client Speaks:

The applications and platform provided by Prospecta have enabled us to more efficiently manage our business processes in a more time effective manner.”